PRIVACY POLICY

Introduction

At SHRI R.G.GHODAKE SARAF GOLD DIVISION, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our services through our website or messaging platforms such as WhatsApp Business API and RCS messaging.

By using our services, you consent to the practices described in this Privacy Policy.

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Information We Collect

We may collect the following categories of information:

Personal Information

• Name
• Mobile number
• Email address
• Address details (if provided)

Device Information

• Device type
• Operating system
• Browser details
• IP address

Message Data

When you communicate with us through messaging platforms, we may collect:

• Message content
• Delivery information
• Communication timestamps

Cookies and Tracking Data

Our website may use cookies to collect:

• User preferences
• Website interaction statistics
• Session data

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Purpose of Data Collection

We collect user data for the following purposes:

• Providing customer support
• Sending product or service updates
• Delivering promotional offers (with consent)
• Improving service quality
• Ensuring security and fraud prevention

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Consent for WhatsApp & RCS Data Processing

Users may receive communications through WhatsApp or RCS only after providing explicit or implied consent.

Such communications may include:

• Transaction alerts
• Customer support responses
• Promotional updates

Users may opt-out at any time.

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Legal Basis for Processing

Data processing by SHRI R.G.GHODAKE SARAF GOLD DIVISION is conducted based on:

• User consent
• Legitimate business interests
• Compliance with legal obligations under Indian law

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How We Use Collected Data

Your information may be used to:

• Respond to inquiries
• Deliver requested services
• Send notifications and updates
• Improve customer experience
• Comply with legal obligations

We ensure that collected data is used only for legitimate and transparent purposes.

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Data Retention & Deletion

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy.

Users may request deletion of their personal data by contacting us directly.

Upon request, we will take reasonable steps to delete or anonymize the information unless retention is required by law.

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Data Sharing with Third Parties

We may share limited data with trusted third parties including:

• Meta Platforms (for WhatsApp messaging)
• Google services (analytics or communication tools)
• Telecom operators facilitating message delivery
• Payment gateways (if applicable)

All third-party partners are required to follow strict data protection standards.

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Security Measures & Encryption

SHRI R.G.GHODAKE SARAF GOLD DIVISION takes appropriate security measures to protect user information.

These measures include:

• Secure servers
• Encryption technologies
• Restricted data access
• Regular monitoring for vulnerabilities

However, no internet transmission is completely secure.

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Cookies & Tracking Technologies

Our website may use cookies to enhance user experience.

Cookies may help:

• Remember user preferences
• Analyze website traffic
• Improve service performance

Users can disable cookies through browser settings if preferred.

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Data Transfer & Storage (India-Based)

User data collected by SHRI R.G.GHODAKE SARAF GOLD DIVISION is primarily stored within India or on secure cloud infrastructure.

Data transfers are conducted in compliance with applicable privacy and telecom regulations.

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User Rights

Users have the right to:

• Access their personal information
• Request corrections
• Request deletion of their data
• Withdraw consent for communications

Requests can be submitted through our contact details.

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Policy for Children

Our services are not directed toward children under the age of 18.

We do not knowingly collect personal information from minors.

If such data is identified, we will take steps to delete it promptly.

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Updates to Privacy Policy

This Privacy Policy may be updated periodically to reflect:

• Regulatory changes
• Technology updates
• Business practices

Users are encouraged to review the policy regularly.

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Governing Law (India)

This Privacy Policy shall be governed by the laws of India.

Any disputes arising from data protection matters shall fall under the jurisdiction of courts located in Satara, Maharashtra.

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Contact Information

For privacy-related questions or data requests, please contact:

SHRI R.G.GHODAKE SARAF GOLD DIVISION
HOUSE NO-87, SADASHIV PETH
SATARA – 415002, Maharashtra, India

Phone: +91 9326237454

Shri R.G. Ghodake Saraf Gold Division began as a small family-run shop, crafting jewelry with care and tradition.

Generations of passion shape every piece.